Web design businesses will often work to sell you on the “custom” website because your business will better stand out among your competitors. “Custom is better” they say, because it will be a design exclusive to you. Sounds reasonable but will always come with a massive price tag.
Those focused on building custom websites will also tell you that templates are the wrong route to go because your website will look like everyone else’s. They will also make the very compelling argument that the template based websites aren’t flexible enough to accomplish the goals you may need for your website.